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At Dozan World, we are committed to providing high-quality digital music publications and a positive customer experience. We understand that occasional purchasing mistakes can happen, and we aim to address legitimate concerns fairly while protecting the intellectual property of our composers, arrangers, and publishers.
Dozan World specializes in digital sheet music, scores, and other downloadable music publications.
Our digital products are delivered electronically, typically through a download link made available after purchase or on the specified release date for pre-orders.
This policy applies exclusively to digital products.
Due to the nature of digital products, which can be immediately accessed, downloaded, saved, and reproduced,all digital purchases are generally considered final and non-refundable, except where required by applicable law or approved under the exceptional circumstances described below.
We encourage customers to carefully review product descriptions, instrumentation, voicing, available previews, and other relevant details before completing their purchases.
We understand that genuine mistakes can occasionally occur.
Dozan World may consider refunds, order corrections, or exchanges of digital editions in exceptional circumstances, including:
Accidental duplicate purchases.
Unintentional selection of an incorrect edition or arrangement.
Clear purchasing or transaction errors.
Other exceptional circumstances that reasonably justify individual consideration.
Such requests are evaluated individually and do not automatically qualify for a refund.
When reviewing requests, we may consider the circumstances of the purchase, the timing of the request, and whether the digital content has already been accessed or downloaded.
Dozan World reserves the right to approve or decline discretionary refund requests, subject to applicable consumer-protection laws.
If a purchased file is defective, corrupted, inaccessible, or different from the product ordered, please contact us atinfo@dozanworld.com.
We will investigate and make reasonable efforts to resolve the issue by restoring access, correcting the file, or providing a replacement.
If the issue cannot be resolved, we will provide an appropriate remedy, including a refund where required by applicable law.
Digital publications offered for pre-order will indicate an expected release or delivery date.
Requests to cancel a pre-order before digital delivery may be considered individually. If a publication cannot be delivered as agreed, customers will receive the remedies required by applicable law.
Customers in the European Union and United Kingdom may have statutory cancellation rights for online purchases.
For digital content supplied electronically, the statutory withdrawal right may be lost once supply begins, provided the customer has given the legally required prior express consent, acknowledged the loss of that right, and received the required confirmation.
Where these conditions have not been met, applicable statutory cancellation rights remain in effect.
Nothing in this policy limits mandatory consumer rights concerning defective, incorrectly described, or undelivered digital content.
If a refund is approved, it will be issued to the original payment method.
We aim to process approved refunds within 10 business days, or sooner where required by applicable law. Additional time may be required for the payment provider or financial institution to complete the transaction.
For refund requests, order corrections, or technical assistance, please contact:
Dozan World
Email:info@dozanworld.com
Website:www.dozanworld.com
Please include your order number and a brief explanation of the issue.
We encourage customers to contact us as soon as they become aware of a problem so that we can assist them efficiently.
This policy does not restrict or exclude any consumer rights that cannot legally be waived or limited.